Seekers are a family owned company whose aim is always the “Delivery of Excellence”. Seekers have been letting agents for over 20 years. We are members of The Property Ombudsman, The Tenancy Deposit Scheme and UKALA – a lettings regulatory body. We want all our tenants to enjoy their experience whilst renting with Seekers.
- This is your home.
- We ensure all our documentation is easy to read.
- Seekers staff are all fully trained.
- We have a specialist property maintenance manager.
- Faults can be reported 24/7 through our online reporting system.
- We subscribe to a Client Money Protection (CMP) scheme. This protects all your money. Many agents do not arrange this cover.
- It is always our intention to return 100% of the deposit to you without unnecessary delay.
The Tenancy Deposit Scheme
In 2004 the government passed a housing act which made it legal for all agents and landlords to protect tenants deposit.
We are members of the Tenancy Deposit Scheme. Unless you’re advised otherwise your deposit will be lodged with this scheme.
Within 30 days of commencement of the tenancy we lodge the deposit. You will receive a certificate of registration. Further information is given to you at the time you commence the tenancy. Seekers employ an independent inventory company to prepare a full inventory on commencement of the tenancy. This is mutually agreed between yourself and Seekers. At the end of the tenancy, this inventory is the document which is checked against the condition of the property at termination of the tenancy.
From the comparison between the beginning and the end, we will give a recommendation as to whether the full deposit is returned or there are costs to the deposit.
Our hope is that we can advise you that we are happy with the closing inspection and that you will have your deposit returned.
In the rare occasions there is a dispute, TDS will make a decision based on the evidence supplied by both Seekers (or the landlord) and the tenant.
Reporting a Fault !
24 hours a day, 7 days a week you can report a fault. We have a fault tab on our website. This is a state of the art system which enables you to provide detailed information of the fault and even upload a photograph. This system ensures that issues can be rectified with relative ease, that contractors can obtain the correct parts and materials. Where possible we will advise you of easy self-repair remedies. Our system is available in over 40 languages to make it easier for you.
It is important to realise that the landlord’s insurance does not cover you. You are responsible for your own contents insurance.
The landlord does insure the property and advises the insurance company that the property is tenanted.
Seekers insist that tenants have valid contents insurance at commencement of the tenancy.
We can recommend a policy that covers both contents and accidental damage.
Found your property? – our moving checklist.
Seekers trained negotiators will explain the process form applying for a property to your move in date. Our systems are second to none, we use up to date technology at all points of the process. All forms and contract can be completed online at your convenience. You do not all need to be in the same place or indeed the same country to complete your application.
The following check list may assist.
To secure the property you need to pay the holding fee for everyone who is over 18 years old.
Completed application forms need to be received.
References are submitted. You will be kept advised.
Once satisfactory references have been received we will confirm the move in date.
An Independent Inventory is prepared.
All legal documentation is forwarded electronically (hard copies by request). These are for you toread and sign online.
Prior to move in the remaining monies owed must be paid in cleared funds.
You arrange to collect the keys!